Return Policy

Last updated: October 19, 2026

3-Day Inspection Period

Every watch purchased from CHWD Timeworks comes with a three-day inspection period. You have three calendar days from the date of delivery to inspect your watch and decide whether to keep it.

How to Return a Watch

  1. Contact us first. Before the end of the third day after delivery, email info@chwdtimeworks.com or call or text (619) 737-3572 to tell us you would like to return the watch. Returns sent without notifying us first may be refused.
  2. Pack it as it arrived. The watch must be returned unworn, unaltered and in the same condition it was delivered, with everything it came with, including box, papers, booklets, tags, protective stickers and any removed bracelet links.
  3. Ship it fully insured. Return shipping is paid by the buyer and must be fully insured for the purchase price, with tracking and signature required. We are not responsible for returns lost or damaged in transit.

Refunds

Once the watch is back with us, we inspect it to confirm it is the same watch, by serial number, in the same condition it left us. We then refund the purchase price to the original payment method, normally within two business days. Original insured shipping charges are not refunded.

Purchases Through Escrow.com

If you paid through Escrow.com, your inspection period and any return are handled within Escrow.com under its terms. Escrow.com fees are non-refundable, as set by Escrow.com.

Not Eligible for Return

  • Watches that have been worn, resized, altered, damaged, opened or serviced after delivery
  • Watches returned without all original items, or returned after the inspection period has ended
  • Watches that do not match the serial number of the watch we shipped

Authenticity Guarantee

Separately from the inspection period, every watch is guaranteed authentic. If any watch we sell is ever shown not to be genuine, we refund it in full, with no time limit.

Sourcing Deposits

Sourcing deposits are covered by the terms on our Sourcing page: the deposit is fully refundable if we cannot secure a matching watch within seven calendar days, or if you decline the specific example we present before paying the balance.

Questions

Email info@chwdtimeworks.com or call or text (619) 737-3572.